What is Mahogany Minds?
At Mahogany Minds, we're on a mission to ensure the voice of Black consumers are counted and represented authentically in research because today we are often left out or misrepresented. Members of the platform will have the opportunity to shape the future by participating in surveys and market research that influence the decisions that brands make in exchange for money and other incentives.
Am I able to participate in your surveys?
You must be 18 years of age or older and reside in the U.S. to participate in any survey. There may also be some qualifying questions that you must take in order to ensure that we have the right mix of usage behaviors and demographics for the survey.. If you started a survey and were “terminated” for any reason, it’s not you, it’s us! We have to put limitations on how many people we can accept and, it is likely, that you didn’t qualify for that reason. Additionally, your previous survey participation plays a significant role in determining survey availability. Each survey is different, so we encourage you to take as many as possible.
What is the procedure for taking part in surveys?
Following the completion of your free account registration, you will receive an email with an activation code. Once you enter the code, you will be taken to a series of questions called a “profile survey”. This set of questions ask for demographic data about you that help us better understand our member profiles, which ultimately help us deliver better surveys to you . After that, you will officially become a Mahogany Minder and you will be eligible to participate in surveys! It is possible that you will be notified of new surveys by email, but the most efficient way to view and participate in surveys is to log into your account, either through the mahogany-minds.com website or our mobile app and search for active surveys. We recommend that you come back weekly to see what’s out there (so go ahead and set that reminder!).
What is the profile survey, and why should I fill them accurately?
Mahogany Minds uses profile surveys to collect information about its members in order to send them relevant surveys. Members earn points for completing their profiles, but they also increase their chances of being selected for surveys. Every few months, you should update your profile and check to see if any new profile questions have been added. We require the initial profile survey to be completed upon registration, but sometimes we add other profile surveys related to various categories. This will show up on your dashboard or you may be notified via email.
Where can I find surveys that have been published?
While surveys are published in the main dashboard area, they are also notified via email.
Why am I not receiving surveys?
There could be a number of reasons why you are not receiving surveys. The most common is that there may not be the right survey for you, yet. In some cases, you may have stopped receiving surveys because your profile has been flagged as inactive or a potential bot. We take quality seriously over here, so it is possible that you were flagged in error. Some reasons for being flagged include, inactivity (not logging into the platform at least once every 90 days), inaccurate/incomplete information, or an incorrect email address / phone number. Additional reasons include being flagged for speeding, straight lining, or failing multiple Red Herring test questions. Feel free to reach out to us at info@mahogany-minds.com and we will be happy to look into this for you.
How do I get paid?
In most cases, when you complete a survey, you will be rewarded with points. The amount of points to be reward is listed along side the survey. In some cases, there are qualifying questions at the start of the survey. When you complete the survey successfully, you are rewarded with the points. However, we do review the responses and, if the responses are flagged for speeding, straight lining, or failing multiple Red Herring test questions, your points may be forfeited and you may even be removed from the platform. Once you reach the minimum approved point balance of 2500 points, you can redeem points for gift voucher and, once your information has been verified, you will receive your reward within 10 business days. Please look at the Points FAQ page for more information regarding points.
What does "Over Quota" mean?
Often our survey requesters require data from specific demographics and, in some cases, in specific proportions. If they know they have met their quota based on demographic information gathered during the survey, they have met their quota. As a result, if you fall into that demographic, you will not be asked to complete the survey .Because predicting what they're looking for is rarely successful, we encourage you to always respond honestly.
What does "terminated" mean?
Often our survey requesters require data from specific demographics and, in some cases, in specific proportions. For instance, they may wish to elicit responses from men and women between the ages of 18 and 54 who reside in California. If you are over 60 and live in Wyoming, you do not meet any of the required demographic criteria. As a result, you would be disqualified, a.k.a., “terminated” from the survey. Because predicting what they're looking for is rarely successful, we encourage you to always respond honestly. Often, we still reward our members with some level of points for taking the survey and answering thoroughly and honestly - even if you are terminated and do not get the chance to complete the full survey.
How to deactivate my account?
We would hate to lose you, but we know that not everyone will stay a Mahogany Minder forever. To deactivate your account, log in and navigate to the top right-hand corner of your screen to your name login. Unsubscribe using the “unsubscribe” option listed there. If you cancel your membership and unsubscribe from your account, your Mahogany Minds points will expire immediately and you will no longer be able to redeem them. Therefore, we suggest you redeem any qualifying points (2500 points or more) before deactivating your account.
When can my account be suspended?
There are numerous reasons why a user's account may be suspended, none of which are desirable. If you have not been able to access surveys for an extended period of time, your account may have been suspended. Kindly contact info@mahogany-minds.com for additional information, and include the email address you use to log into Mahogany Minds in your message. If a solution exists, we will handle it for you.
What can I do if I've been waiting a long time for pending points?
All survey responses are verified with the survey sponsor, which is why your reward points may not be immediately available in your account. In most cases, rewards are put into your account within a few days. However, there is a validation process that we go through with all surveys and it could take up to three weeks to complete the review process and post the rewards to your account. If you have waited longer than three weeks for your pending points to be verified, please contact info@mahogany-minds.com and include the email address you use to log into Mahogany Minds in your request.
What are you referring to when you say "Pending and Approved Points"?
All survey responses are verified by our team, which is why reward points are not always immediately available. While the verification process is ongoing, points are considered “pending”. Once we have successfully verified the survey, the points are automatically converted to “approved” status.
What if the survey links are broken or do not work?
Our technical team works diligently to ensure that each survey link works perfectly every time, but there are a variety of reasons why a survey may not open. To begin, force-refresh your browser and retry the survey link. If you are experiencing difficulties with multiple survey links, please contact info@mahogany-minds.com.
Why do I occasionally receive the message "Internal Server Error" when I attempt to launch a survey?
While our technical team works diligently to ensure that every survey link works perfectly every time, there are a variety of reasons why a survey may display this message. However, in the majority of cases, this survey has been deactivated, either because it has reached the maximum number of required responses or has been paused. If you are experiencing difficulties with more than one survey link, please contact info@mahogany-minds.com.
What browser should I use when taking surveys?
Because our website is compatible with all browsers, you may continue to use the one you prefer. We do recommend periodically clearing your cookies to ensure a better experience.
How do I contact the helpdesk with a question or for assistance?
For those who are already members and can access their accounts, it is recommended that you login and submit your question through the helpdesk section by raising a ticket. Alternatively you can contact info@mahogany-minds.com for any further assistance.
The Dos and Don’ts of Mahogany Minds
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